{"xsrfToken":"970c054a61da5d64cc2603f2272b39bf32480a80_lout","branding":{"id":"2","key":"tk","name":"Testprojekt Kundendesk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/17d0a723-0514-457d-bbdd-78e4d3eafc43/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNmUxMGZmNC0wODc4LTQyYWEtODMyNS1hYTc2YjhhOGI4ZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE3ZDBhNzIzLTA1MTQtNDU3ZC1iYmRkLTc4ZTRkM2VhZmM0MyI6WyJyZWFkIl19LCJleHAiOjE3NzI5NDY5NjMsIm5iZiI6MTc3Mjk0NjM2M30.6vkJcEOa2a1MPteLxQJJS6x5gspzAwxZ2159n2yDhPM&client=36e10ff4-0878-42aa-8325-aa76b8a8b8f4&mode=fit","logoId":"17d0a723-0514-457d-bbdd-78e4d3eafc43","isLogoAvailable":true,"helpCenterTitle":"Willkommen!","sharedPortalName":"wibutler Hilfe Center","userInitialAnnouncementHeader":"Willkommen im wibutler Hilfe-Center!","userInitialAnnouncementMessageWiki":"<p>Hier bist du richtig, wenn du Unterstützung bei der Einrichtung, Nutzung oder Erweiterung deines wibutler-Systems suchst. Egal ob du gerade erst startest oder gezielt eine bestimmte Funktion nutzen möchtest – wir helfen dir weiter.</p>\n<p>Nutze einfach die <b>Suchleiste oben auf der Seite</b>, um gezielt nach deinem Thema zu suchen. Oder stöbere durch unsere <b>Themensammlung</b>, wenn du dir einen Überblick verschaffen möchtest.</p>\n<p>Solltest du keine passende Lösung finden oder eine individuelle Rückmeldung benötigen, kannst du direkt unter jeder Anleitung ein <b>Service-Ticket</b> erstellen. Unser Support-Team hilft dir gerne weiter – schnell, persönlich und zuverlässig.</p>\n<h3><a name=\"Verbindungsprobleme%3F\" target=\"_blank\" style=\"text-decoration: underline;\"></a>Verbindungsprobleme?</h3>\n<p>Einige Nutzerinnen und Nutzer können aktuell nicht mehr aus der Ferne auf ihren wibutler pro zugreifen.</p>\n<p>Die gute Nachricht: Das lässt sich beheben. <br> In unserer Schritt-für-Schritt-Anleitung zeigen wir dir, wie du das nötige Firmware-Update ganz einfach selbst durchführst: <br> <a href=\"https://wibutler.atlassian.net/servicedesk/customer/portal/2/article/1411907586\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">wibutler pro nicht erreichbar: Firmware-Update durchführen</a></p>","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Willkommen!","sharedPortalName":"wibutler Hilfe Center","announcementHeader":"Willkommen im wibutler Hilfe-Center!","announcementMessage":"Hier bist du richtig, wenn du Unterstützung bei der Einrichtung, Nutzung oder Erweiterung deines wibutler-Systems suchst. Egal ob du gerade erst startest oder gezielt eine bestimmte Funktion nutzen möchtest – wir helfen dir weiter.\n\nNutze einfach die *Suchleiste oben auf der Seite*, um gezielt nach deinem Thema zu suchen. Oder stöbere durch unsere *Themensammlung*, wenn du dir einen Überblick verschaffen möchtest.\n\nSolltest du keine passende Lösung finden oder eine individuelle Rückmeldung benötigen, kannst du direkt unter jeder Anleitung ein *Service-Ticket* erstellen. Unser Support-Team hilft dir gerne weiter – schnell, persönlich und zuverlässig.\n\n\n\nh3. Verbindungsprobleme?\nEinige Nutzerinnen und Nutzer können aktuell nicht mehr aus der Ferne auf ihren wibutler pro zugreifen. \n\nDie gute Nachricht: Das lässt sich beheben. \nIn unserer Schritt-für-Schritt-Anleitung zeigen wir dir, wie du das nötige Firmware-Update ganz einfach selbst durchführst: \n[wibutler pro nicht erreichbar: Firmware-Update durchführen|https://wibutler.atlassian.net/servicedesk/customer/portal/2/article/1411907586]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#01775a","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5a43c0a8-5129-4f01-91c9-cea8ff5eec93/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNmUxMGZmNC0wODc4LTQyYWEtODMyNS1hYTc2YjhhOGI4ZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVhNDNjMGE4LTUxMjktNGYwMS05MWM5LWNlYThmZjVlZWM5MyI6WyJyZWFkIl19LCJleHAiOjE3NzI5NDY5NjMsIm5iZiI6MTc3Mjk0NjM2M30.HXxXGw53u2x13gJ7YW8JH1-VGbjFR3pGOJ85-OqNef4&client=36e10ff4-0878-42aa-8325-aa76b8a8b8f4&height=300&mode=fit","bannerMediaApiFileId":"5a43c0a8-5129-4f01-91c9-cea8ff5eec93","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#141515","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"tk","projectId":10078,"serviceDeskId":2,"name":"Testprojekt Kundendesk","description":"<p>Welcome! You can raise a request for Testprojekt Kundendesk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"27","name":"Reparaturauftrag erstellen","descriptionHtml":"","callToAction":"Reparaturauftrag erstellen","introHtml":"<p>Falls eine Reparatur des Gerätes notwendig ist kann hier ein Auftrag erstellt werden</p>","icon":10550,"iconUrl":"https://wibutler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[14],"key":""},{"id":"17","name":"Technical support","descriptionHtml":"<p>Hier kannst du uns eine Anfrage zukommen lassen. Wenn du einen Titel eingibst, werden dir passende Artikel aus unserer Wissensdatenbank vorgeschlagen. Wenn du darüber hinaus Hilfe von unserem Service-Team benötigst, bitten wir dich darum, die folgenden Felder auszufüllen. So können wir mögliche Rückfragen minimieren.</p>","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://wibutler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[14],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://wibutler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"22","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://wibutler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"23","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://wibutler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"18","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://wibutler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"19","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://wibutler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"45","name":"Request by phone PSB","descriptionHtml":"","callToAction":"Request by phone PSB","introHtml":"<p>Via phone</p>","icon":10466,"iconUrl":"https://wibutler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"25","name":"Request by phone PSH","descriptionHtml":"","callToAction":"Request by phone PSH","introHtml":"<p>Via phone</p>","icon":10466,"iconUrl":"https://wibutler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"20","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://wibutler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"44","name":"Technischer Support PSB","descriptionHtml":"","callToAction":"Technischer Support PSB","introHtml":"<p>Benötigen Sie Hilfe bei der Installation, Konfiguration oder Problemlösung? Wählen Sie dies, um Unterstützung anzufordern.</p>","icon":11006,"iconUrl":"https://wibutler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11006","groups":[],"key":""},{"id":"24","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://wibutler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":14,"name":"Professional Smart Home"}],"orderMapping":{"9":[21,17],"10":[22],"13":[20],"6":[17],"12":[17,22,23],"11":[17,22,23],"8":[17],"7":[17],"20":[44],"14":[17,27]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"cc751555-0dd5-3cca-8a1d-7e0326352c87","appLinkName":"System Confluence","appLinkUrl":"https://wibutler.atlassian.net/wiki","spaceKey":"TK","spaceName":"Testprojekt Kundendesk","spaceUrl":"https://wibutler.atlassian.net/wiki/spaces/TK","isServer":false},"labels":[],"projectKey":"TK","serviceDeskId":2,"kbLinkDomainURLs":["https://wibutler.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNmUxMGZmNC0wODc4LTQyYWEtODMyNS1hYTc2YjhhOGI4ZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDc4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzI5NDc1NjMsIm5iZiI6MTc3Mjk0NjM2MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.sBAuLFnUCsA1p0SW663R5csccUEeJji9zVaxvQZg4QU","targetCollection":"upload-project-10078","endpointUrl":"https://api.media.atlassian.com","clientId":"36e10ff4-0878-42aa-8325-aa76b8a8b8f4","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"b0cb8c99-b7e7-4f2d-8f69-1dba2eb65a5d","name":"Fehlerbehebung","categoryUrl":"https://wibutler.atlassian.net/servicedesk/customer/portal/2/topic/b0cb8c99-b7e7-4f2d-8f69-1dba2eb65a5d","createdAt":"1683637614096"},{"id":"69f19560-b344-419e-b339-a8a44dd4fbdf","name":"Anleitungen","categoryUrl":"https://wibutler.atlassian.net/servicedesk/customer/portal/2/topic/69f19560-b344-419e-b339-a8a44dd4fbdf","createdAt":"1683637653743"}]}},"kbPage":{"id":147849228,"title":"wibutler- Einzelraumregelung","url":"https://wibutler.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/147849228","space":{"key":"TK","name":"Hilfecenter","id":104595458},"serviceDeskIds":[2],"appLinkId":"cc751555-0dd5-3cca-8a1d-7e0326352c87","idInString":"147849228","projects":[{"projectId":10078,"serviceDeskId":2,"portalId":2}]}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=wibutler","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"970c054a61da5d64cc2603f2272b39bf32480a80_lout","baseUrl":"https://wibutler.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://wibutler.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"36e10ff4-0878-42aa-8325-aa76b8a8b8f4","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"9bbba346884e45a499032e601a82ee3d","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://wibutler.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}